Trauma Institute

Terms and Conditions

Course entry requirements

There are entry requirements for the Advanced Certificate of Trauma Counselling course (see the entry requirements document).

Online Delivery

Trauma Institute provides online delivery with all of their educational courses. Students will be expected to complete their course requirements via distance online learning education. Students will be responsible for having access to the internet for some or all of their course work for all courses and subjects. This course has a specific academic timetable, formal and informal assessments. Students are responsible for meeting all of these requirements.

Cancellation and refund policy

Your signed enrolment form acts as confirmation that you accept and commit to paying the fees.

Cancellation Fees

7 days or greater notice $200 cancellation fee per course.
Less than 7 days notice $400 cancellation fee per course.

Course fees

All cancellation requests must be submitted in writing at least 7 days prior to the start of selected term to Trauma Institute. The student agrees to pay Trauma Institute in full for the course prior to the cut-off date of enrolment to the selected term. Student requests for refunds must be received before commencement of the course. Once an enrolment is processed and course resources provided it is deemed the student to have received the course.


Students are able to defer to the same course for up to 6 months if Trauma Institute has received a request in writing up to 7 days prior to the commencement of a course. If the deferment request is received in less than 7 days prior to a course starting a $50.00 transfer fee will apply for each course.

Assessment Items

Any assessment materials that need to be re-submitted will incur a $30.00 resubmission fee. All formal assessments must be completed in the allocated period. If any formal assessments are not completed in the allocated time, students will be deemed Not Yet Competent (NYC).  They will be required to pay a re-enrolment fee of $100.00 per submission, but only if the student has applied for and been granted an extension in writing.

Appeals Procedure

You may request a Not Yet Competent (NYC) assessment result to be reviewed for up to five working days from receipt of the result. Requests for a review of an assessment item must be made in writing.


The Advanced Certificate of Trauma Counselling course has a maximum* of 6 months to complete. This time period includes online discussion questions, activities and portfolios. Students may gain extensions on the academic timetable issued up to a maximum of 5 weeks, if they apply in writing prior to the end of the course or subject academic timetable completion date and it is within the full time frame above. No extension can be given over the maximum time allocated.

* Maximum time is at the discretion of Trauma Institute Education Review Panel. Students must make every endeavour to complete their Trauma Institute course as per their allocated finish dates.

Trauma Institute reserves the right to change course dates, or to cancel courses if necessary. In the event a course being cancelled every effort will be made to avoid inconvenience by transferring attendees to other scheduled courses or refund. On enrolment students are confirming they have read the course and student information and are therefore aware of the requirements and structure of the course.

Grievance And Student Complaint Policy

If a student has a grievance or complaint, they can e-mail Trauma Institute. All grievances will be treated with confidentiality and will not be detrimental to the student initiating the complaint.

Access And Equality

Trauma Institute is committed to integrating access and equality principles within all services that we provide to our students.

Anti Discrimination

If you feel you have been discriminated against, e-mail Trauma Institute at

Language, Literacy And Numeracy Support

All courses provided by Trauma Institute are conducted in English. A proficiency in English is critical to achieving academic success. To be considered for acceptance to any of our courses, you must demonstrate your mastery of English.

Restricted Use

Unless we agree otherwise in writing, you are provided with access to this web site only for your personal use. You are authorised to print a copy of any information contained on this web site for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from this web site.

Linked Web Sites

This web site may contain links to other web sites (linked web sites). Those links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked web sites. Our links with linked web sites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked web sites, or of any information, graphics, materials, products or services referred to or contained on those linked web sites, unless and to the extent stipulated to the contrary.

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organic calculations. The tutorials will be both topic based and free form in order for questions to be asked and solved. Tutorials will be held at least once every two weeks.Virtual Office Hours and Moodle Discussion BoardVitual office hours with the instructor/TA’s will be available at least once a week using web based video chat functionality. The Moodle discussion board replica oakleys store will be available every day. A response to questions posted in the Moodle discussion board is guaranteed within 24 hours.Students must pass the exam to pass the course.Final ExaminationStudents must write their exam on the day and time scheduled by the University. The start time may vary slightly depending on the off campus exam centre. Do not schedule vacations, appointments, etc., during the exam period.Exam PreparationA trial midterm exam with answers will be posted after Week 3 along with solutions so students can monitor their progress. The exams will not be marked but there will be online tutorials devoted to
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